Lisa Kay Bonner, SPHR BadBossFixer

Leadership Teams
are the Difference between
80% Turnover vs 90% Retention.

What side of the spectrum are your teams on?

Free eBook: The 10 Behaviors That are Driving High Turnover Rates

Top 6 E.I. Leadership Skills

1

Emotional Intelligence

Self-awareness, mindfulness and intrapersonal skills are key traits of emotional intelligence. Leadership depends on the ability to evaluate your own emotions before confronting situations, identify environmental stimulants that trigger negative emotions and resolve internal conflicts before interacting with others.

2

Empathy

The ability to empathize and understand others is a trait skilled leaders rely on to lead teams and direct processes. Being able to approach coworkers with kindness and acceptance can inspire and foster healthy work relationships. Additionally, empathy in leadership shows vulnerability, which makes leaders approachable and more relatable to their teammates.

3

Compassion

Working with a team requires patience, acceptance and sometimes tolerance. Great leaders understand employees make mistakes and make room to accommodate their team’s growth and development. Leaders who strive to prioritize their team’s needs often demonstrate high levels of compassion and caring.

4

Adaptability/Flexibility

The ability to be flexible in your role and adapt to changes in the workplace are skills that are critical for growth and development as a leader. Effective leaders adapt to transitions by finding ways to cope with new situations, support teammates in times of change and initiate team collaboration to ensure their teams have input during any changes in processes or operations.

5

Conflict Resolution

Leaders need to be able to resolve issues in the workplace. This means developing conflict resolution techniques like remaining impartial, meeting with the team for a feedback session and actively listening to all individuals’ points of view. Being able to calm heightened emotions and maintain harmony in the workplace is extremely valuable.

6

Communication

Leadership relies on effective communication. Successful leaders are often active listeners who are open to feedback and acceptance of their team’s perspectives. To demonstrate communication skills effectively in a leadership role means having the ability to apply discussion techniques, interpret non-verbal cues and correspond with others in writing.

"Want to know how to motivate your people? Work with Lisa. She demonstrates how getting people to follow your lead isn't like throwing a switch. You need to reach their hearts & minds. Words are important, but your honest and authentic actions are more important!"

--Janice G., Manufacturing VP

Toxic Leaders Create Toxic Cultures

Which Leads To:

High turnover. Very LOW productivity. Decreased Sales. Decreased Market Share.

You can't fire everyone.
You can't ignore them, either.

"At a time when impact & influence is needed most, Lisa provided us with a roadmap for each member of our leadership team. She emphasized leadership is not a title but behavior influencing and empowering others. Lisa is a true hidden gem."

--Daniel R., CEO

heading

"Lisa reminded us that no matter our role, everyone has the capacity for significant leadership impact. It's not personality or charisma that produces leaders, but a specific set of measurable and replicable behaviors and working to strengthen them every day. Lisa is practical and inspiring!"

--Alex W., VP Sales Dept